Archive for the 'User Experience' Category

Mapping the UX of Real Estate Searches

Researching property on Google Maps Real Estate is a bit like ordering crab for dinner. A lot of effort for a little bit of meat.

I spend a lot of time on real estate websites. I make (sometimes numerous) daily visits and average about 7 hours a week for personal use (I’ll no doubt regret saying that). So Google Maps (And let’s just be honest here, that’s all it is: a mapping device with a couple of filters) just isn’t the right tool “for me” at the moment. That’s not to say it isn’t useful, I just doubt it’s going to “badly hurt Australian websites“. While it does appear to be good at aggregating information usually found in the top three Australian real estate websites (in my case), that’s about all it does for now.

I say ‘at the moment’ and ‘for now’ because who knows what they intend to do in the future. But let’s put this in perspective, Google isn’t exactly known for fantastic User Experiences. Right now, the most likely scenario for me may be to use it as a ready made RSS feed, one that just happens to have a few simple filters.

While it’s true, real estate sites have appropriated a very useful (Google) mapping tool to improve the user experience of their online offerings, Goggle has scraped a huge amount of content and merely added a couple of basic filters. Right now it isn’t even possible to rank property prices in ascending/descending order.

In actual fact, Google Maps is a pretty lousy research tool. Even fundamental nationwide searches to identify properties using price as a filter can be frustrating. Search results are inaccurate and clearly the result of non-human input. Who would have thought you could get a 42 sq. house in the outer Melbourn suburb of Berwick for a single buck (AUD$1)? As much as my inner slum lord wanted to, it took me about as long as it does to copy and paste the url into a browser to realise you can’t… $1 or $1.1 MILLION. What’s the difference?

And that’s another of the many frustrations I experienced on the site. Way too many clicks and C+V’s to view a property.

The worst part is, I just don’t trust it. And when I say trust, I don’t mean I think they’re tracking all my mouse clicks or they’ve got a dodgy URL (and they do). I just don’t trust that I’m getting all the available data. If I search for Darlington, for example, and get results for Alexandria and Ultimo (both two suburbs away), I do wonder what gems I might have missed. Moving across to Annandale, it tells me there are “about 1,964 (properties for sale)”. Doubtful, considering it has a population of just over 8,000 people and is about 1 square KM in size. But, I could be wrong.

In a nut shell, it’s a cute little RSS feed, but it certainly won’t replace my good old fashioned email alerts and hard core physical dredging… I don’t mind working for my food, but I do want something in return. Having said all that though, I’ve just found an interesting place that promises a 7+% return p/a… so in hind sight…it does show *some* promise, perhaps…

Free Online Mobile Web Course

How’s this for an excellent free online course?

An introduction to the W3C’s Mobile Web Best Practices

Run by the W3C’s Mobile Web Initiative, the course runs for four weeks from May 26 to June 30 and provides lectures and hands on exercises for anyone wanting to learn more about designing and developing mobile friendly, accessible web content.

More information can be found on the course overview page, including a course outline, instructor details and other important stuff.

If you think you might be interested, check out the free sample course or go straight in and register.

Places are limited to the first 100 people, so if this is your area, don’t leave it too long to register.

I’ll be there, will you?

Related Posts

The Open Letter Initiative and the Mobile Web

Update

All places in the course have been filled, they went quickly, and I’m really happy to see 15 Australians on the list. So it will be interesting to see if we’re able to build a bit more momentum around building for an accessible mobile web. I hope so!

Web Directions Gov08 Canberra

One thing I’ve really wanted to do of late is attend the IA Cocktail Hour in Canberra. It always sounds like they have so much fun and actually learn stuff at the same time. It’s rare that you can mix Fun, Alcohol, Learning and Canberra in the one event, but I think they’ve got it sorted.. and I want to give it a go too.

In a strange twist of fate, I’ve been invited to present at the Web Directions Gov08 Conference on May 22nd, which isn’t an IA Cocktail Hour event, but I’m sure there’s going to be some of the same crowd there. And surprise surprise! There’ll be lots of Fun, Alcohol, Learning and Canberra there too.

I’ll be presenting something on Accessibility and the User Experience, a talk based on the one I gave at Web Directions South 07… but better and more interesting, funnier and well, if Cameron Adams is in the room, there might even be a re-run of last years hilarity where he fell asleep during my presentation! Only this time *I will* have a camera ready.

Web Directions Government is a full day two track conference (May 19), plus an optional extra day of workshops (May 20). Presentations will focus on the concepts, technologies and techniques for meeting the challenges of eGovernment:

  • José Manuel Alonso (W3C) – eGovernment Lead
  • Robert Hoekman Jr (Miskeeto) – Interaction design and user experience
  • Lisa Herrod – Usability and accessibility
  • Scott Gledhill (News Digital Media) – Real world web standards
  • Sebastian Chan – Social media and government (workshop)
  • Cameron Adams – Frontiers of Javascript (workshop)
  • Jason Ryan (NZ State Services Commission) – Government 2.0
  • Jenny Telford (Australian Bureau of Statistics) – Opening government data
  • Matthew Hodgson (SMS) – Social computing for knowledge management
  • Ralph Douglas (AGIMO) – GovDex for secure online collaboration
  • Patrick Lee (News Digital Media) – Javascript with legacy systems
  • Andrew Kesper (ABC Online) – Ajax for dry data

It’s all very exciting! I’ve only ever been to Canberra once before, and never to present. I’m really, really looking forward to seeing all my Canberra friends on their home turf for a change… it’s going to be fun!

Web Directions UX08 Melbourne

I’m very happy to be presenting at UX08 in Melbourne on May 16.

It’s a real honour to be presenting with such a smart group of local UX people as well as getting to meet a few new faces from O/S.

I’m particularly keen to have a quiet word with Andy Budd too. Not so much to do with UXie stuffs though. You see the last time we met was at an after party at SxSW in Austin, Texas. Within the first minute of talking to him, I choked, had a coughing fit and had to excuse myself… Yes I was sober. But talk about embarrassment! I looked like an alcoholic with TB. So I’m looking forward to representing in a better light this time…

I’m also looking forward to meeting Robert Hoekman Jr, not only because I’ve been reading his posts on the IxDA mail list for ages, but also because he’s a ‘Jr’… and I’ve never met one of those before. I’m wondering what the difference between ‘Jr’ and ‘the II’ is too. I’ll keep you posted, don’t worry about that.

But overall it’s just going to be a fun event and I’m really rapt to be presenting along side some great local friends and all round smart people.

Not only that, Melbourne is my home town, I can wear black on black and not look gothic, and it’s at the Melbourne Town Hall – what a brilliant venue.

So just in case you’re not sure, check out the line up… it’s got all areas covered:

  • Andy Budd (Clearleft) – Interaction design and usability
  • Robert Hoekman Jr (Miskeeto) – User experience evangelist
  • Lisa Herrod – User testing
  • Emily Boyd (Remember the Milk) – Ajax techniques for great user experiences
  • Cameron Adams – Frontiers of Javascript (workshop)
  • Donna Maurer – Getting content right
  • Jackie Moyes (News Digital Media) – Turning research into products
  • Oliver Weidlich – Mobile web user experience
  • Steve Baty – Analysing research data
  • Mathew Patterson (Campaign Monitor) – Designing for email

Hope to see you there… Do you think you can make it?

Ideas4

Last Wednesday I had the great pleasure of presenting for AWIA at the Ideas4 seminar in Perth,where the ‘Top Secret International Guest’ was revealed as Molly, who is currently travelling around Australia on holiday. And although she didn’t present this time, everyone was still happy for the chance to pick her brain at the end of the evening.

Rachael Cook, co-founder of Minti, began the evening with a personal discussion on her experiences working and living in Silicon Valley, which she followed up with some really useful tips on working with Venture Capitalists and Angel Investors.

My presentation, Usability: More than skin deep, was based on a talk I gave late last year at Web Directions. What a way to spend my birthday! Really, it was fun :)

And for the first time in the history of the universe, the presentation has been recorded on video.

What can I say but…. Blame AWIA!